Find Your Answers
General Information
What are the warranty terms?
Your product is covered by a two-year warranty against manufacturing defects from the date of purchase. The warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or unsuccessful repair attempts. The warranty does not apply to purchases made through online auction sites or other unauthorized retailers.
How can I get in touch?
Our experts are available 7 days a week to answer your questions about our products. So if you have any questions, please don't hesitate to contact us at support@nilaire.com or click here. We're happy to help.
How can I apply my discount code?
You can use the discount code or gift card on the checkout page. The amount will be deducted from your order total. You may only use one discount code or gift card per order.
Order & Shipping
What are the delivery costs?
We offer free worldwide shipping on all orders. For more information on delivery times and rates, please click here.
When can I expect my order?
Depending on your location, delivery may take around 5-20 business days.
How can I change or cancel my order?
Our team strives to process your order as quickly as possible, so we cannot guarantee any requests to cancel or change your order. Please contact our customer support team at the link here, and we will do our best to assist you.
Can I track my order?
Once your shipment leaves our warehouse, you will receive an email with a link that allows you to track your shipment. Or simply click here to track the status and location of your shipment in real time.
I have not received an order information.
If your order has been processed successfully, you will receive the order confirmation in your mailbox within a few minutes. Always check your spam, or junk mail, box if you have not received anything.
I have not received my order.
We are sorry to hear you have not received your order. Your parcel may be delayed by the carrier. We, therefore, advise you to check the tracking page first at the link here. It shows the status of the delivery.
Exchanges & Returns
What is your return policy?
You can return your order within 14 days of receiving it, provided that the goods are in new, unworn condition with the original packaging and tags attached. A shipping fee will be charged for returning goods to our facility. Once you send the goods back to us, we will process your refund within 14 days of the date the package was shipped. If you need help returning goods, click here. For more information on returning goods, please click here.
What are the return costs?
Return costs may vary depending on your location. However, we have local return service points in most countries, which helps minimize shipping fees and makes the process easier.
Can I exchange my items?
Unfortunately, it is not possible to exchange an item. If you want a different size or colour, simply place a new order.
I have received a damaged item.
We are very sorry to hear that! If you have received a defective product, please send us a photo of it by email to support@nilaire.com. This will help us resolve the issue and ensure that the return process is as quick and easy as possible.
Products
What materials are products made of?
The jewelry collection combines elegance with durability. Our jewelry is made from high-quality materials such as brass, 925 silver, and karat gold plating, which are known for their strength and resistance to oxidation, making them ideal for everyday wear.
How can I maintain the shine of product?
Although our jewelry is water-resistant, we recommend avoiding prolonged exposure to water, such as when swimming or surfing. To prevent damage to the finish, avoid direct contact with creams, hairsprays, perfumes, and other cosmetic products. Our materials require minimal maintenance, but occasional polishing with a soft cloth will keep your jewelry shiny.
How do I choose the size of product?
We offer different types of jewelry: some pieces are available in specific sizes, while others are adjustable to fit everyone. Each product page includes a size guide that explains the type of product you are viewing, so you can always find the right size.